Barrett Bay is a company registered in Singapore. Our products ship from our fulfilment centre in China, which allows us to offer a wide range of products at competitive prices.

No. We operate online only to keep prices competitive and product selection wide.

We can help only if your order hasn’t entered processing.

Please email us immediately at hello@barrettbay.com.

Yes. We use SSL encryption and trusted payment processors.

Accepted payments include:
Visa, Mastercard, American Express, Union Pay, digital wallets (Google Pay / Apple Pay where available), and Shop Pay.

Yes. All prices shown include GST where applicable.

We currently ship Australia-wide.

Order cutoff time: 5:00 PM AEST (Australian Eastern Standard Time).

Processing time: 1 to 4 business days (Monday – Friday).

Transit time: 7 to 15 business days (Monday – Friday).

Estimated total delivery time: 8 to 19 business days from the date of purchase.

For more information, please refer to our shipping policy.

You’ll receive an email with a tracking number once your order ships. Simply enter it on our tracking page to track your order.

Tracking updates can take 1–3 days to appear.

We offer a 30-day return window from the date you receive your order. You are solely responsible for return shipping. See our Refund Policy for full details, including the return destination, estimated shipping cost, and customs information.

Submit a return request to hello@barrettbay.com with your order number and photos (if applicable).

Once approved, refunds are issued within 7 business days.

Your bank may require an additional up to 7 business days to process the refund.

Contact Information

Store name: Barrett Bay
Legal business: Hanline Commerce
Registration number: 53506194C
Business address: 534 Ang Mo Kio Ave 10, Singapore 560534
Support email: hello@barrettbay.com
Telephone: +65 8230 9408
Support hours: 8:00 AM – 5:00 PM (AEST)

We respond to all emails within 24 hours (Monday - Friday). Weekend inquiries are handled the following Monday.

We collect information needed to process and fulfil your order, along with device and usage data (such as your IP address and browsing activity) to operate the site, prevent fraud, and personalise your experience. Where permitted, we may also use this to send you marketing communications. Full details are in our Privacy Policy.