Barrett Bay is an Australian brand currently based in Singapore. Our team operates internationally, and we partner with trusted fulfilment centres both in Australia and overseas.

No. We operate online only to keep prices competitive and product selection wide.

We can help only if your order hasn’t entered processing.

Please email us immediately at hello@barrettbay.com.

Yes. We use SSL encryption and trusted payment processors.

Accepted payments include:
Visa, Mastercard, American Express, Union Pay, digital wallets (Google Pay / Apple Pay where available), and Shop Pay.

Yes. All prices shown include GST where applicable.

We currently ship Australia-wide.

Order cutoff time: 5:00 PM AEST (Australian Eastern Standard Time).

Processing time: 1 to 4 business days (Monday – Friday).

Transit time: 7 to 15 business days (Monday – Friday).

Estimated total delivery time: 8 to 19 business days from the date of purchase.

For more information, please refer to our shipping policy.

You’ll receive an email with a tracking number once your order ships. Simply enter it on our tracking page to track your order.

Tracking updates can take 1–3 days to appear.

We offer a 30-day return window from the date you receive your order. You are solely responsible for return shipping.

Submit a return request to hello@barrettbay.com with your order number and photos (if applicable).

Once approved, refunds are issued within 7 business days.

Your bank may require an additional up to 7 business days to process the refund.

Contact Information

Store name: Barrett Bay
Address: Ang Mo Kio Avenue 10, 560534, Singapore
Email: hello@barrettbay.com
Phone: +65 82309408

Customer Service Hours: Monday to Friday, 8:00 AM – 5:00 PM (AEST)

We respond to all emails within 24 hours (Monday – Friday). Weekend inquiries are handled the following Monday.

We only collect information required to process your order.

Everything is handled securely and in accordance with our Privacy Policy.