Shipping policy

Barrett Bay is committed to offering a clear and reliable shipping experience for all customers. The information below outlines how we process, ship, and deliver your orders.

We currently ship only to Australia.

Delivery Timeframes

  • Order cutoff time: 5:00 PM AEST (Australian Eastern Standard Time). Orders placed after this time will be processed the following business day.
  • Order handling time: 1 to 4 business days (Monday – Friday). This includes order confirmation, packing, and preparing your parcel for dispatch.
  • Transit time: 7 to 15 business days (Monday – Friday).
  • Estimated total delivery time: 8 to 19 business days from the date of purchase.

Public holidays, high volume seasons, or carrier delays may affect these estimates.

Carriers We Use
We partner with trusted Australian delivery services, including Australia Post, iMile and Aramex. The carrier used may vary based on your location and warehouse availability.

Shipping Costs
All orders qualify for free tracked shipping, with no minimum order requirement.

Delivery Issues
Once your order is handed to the carrier, risk of loss passes to you, in accordance with our Terms of Service. However, we're still here to help if something goes wrong in transit. Here's exactly what happens in each situation:

Parcel lost in transit:
Contact us with your order number. We will lodge an investigation with the carrier on your behalf. Carrier investigations typically take 5–10 business days. If the carrier confirms the parcel is lost, we will offer you a replacement or a full refund, your choice.

Parcel marked as delivered but not received:
Contact us within 7 days of the delivery date shown in tracking. We will request delivery confirmation details (such as proof-of-delivery photos or GPS data, where the carrier provides them) and lodge a claim with the carrier. If the carrier cannot confirm successful delivery to your address, we will offer you a replacement or a full refund.

Damaged parcels:
Please keep all packaging and take photos of the damage before contacting us. We will lodge a damage claim with the carrier. Confirmed carrier-caused damage is eligible for a replacement or refund.

While a claim is in progress:
We will keep you updated on the status of any carrier investigation. Most claims are resolved within 10–15 business days of being lodged, though this can vary by carrier.

This process applies in addition to, and does not limit, any rights you have under the Australian Consumer Law or other applicable law.

Tracking Your Order
Once your order has been dispatched, you will receive an email notification containing your tracking number. You can follow the progress of your delivery at any time through the tracking page on our website.

Need Help?
If you have any question or need assistance, you can visit our FAQs page, or contact us using the details below.

Contact Information
Store name: Barrett Bay
Legal business: Hanline Commerce
Registration number: 53506194C
Business address: 534 Ang Mo Kio Ave 10, Singapore 560534
Support email: hello@barrettbay.com
Telephone: +65 8230 9408
Support hours: 8:00 AM – 5:00 PM (AEST)

We respond to all emails within 24 hours (Monday – Friday). Weekend inquiries are handled the following Monday.